December 11, 2017

Service Status

Current Status 

Core network – Melbourne DC1 : OK

Wireless nodes – Major : OK

Wireless nodes – Micro : OK

VoIP platform : OK

Upstream routing – Domestic : OK

Upstream routing – International : OK

Netflix : OK

YouTube : OK

Spotify : OK


Current known issues

Nil.


Planned outages and works

Nil.


Recently resolved issues

2019
9th July 2019 0930-1200 : Humevale / Whittlesea node : Brief interruptions to service (2-3 mins) may occur while tower based equipment is replaced. These works are expected to resolve random “dropout” events and improve latency.
2nd June 2019 0800 : Arthurs Creek area : Power controller replaced.
27th May 2019 2330-2359 EST : Engineers will be replacing networking hardware. Outages of up to 15 minutes may be experienced. We apologise for any inconvenience.
27th May 2019 0100-0200 EST : Engineers will be replacing networking hardware. Outages of up to 15 minutes may be experienced. We apologise for any inconvenience.
7th May 2019 9:00pm AEST : Engineers located a switch port which was locked up. A reset resolved the fault. We apologise for any inconvenience caused.
5th April 2019 5:30pm AEDT : We are seeing issues with an upstream connection. We have migrated traffic to an alternate path.
31st March 2019 ; 0000-0600 AEDT : Melbourne DC1 : Migration of upstream carrier links to new equipment
– This may affect customer services depending on location in our network. We advise customers to reboot their router if experiencing any issues after the works timeframe.