December 11, 2017

Service Status

Current Status 

Core network – Melbourne DC1 : OK

Wireless nodes – Major : OK

Wireless nodes – Micro : OK

Wireless nodes – Regional : OK

VoIP platform : OK

Upstream routing – Domestic : OK

Upstream routing – International : OK

Netflix : OK

YouTube : OK

Spotify : OK


Current known issues

Nil.


Planned outages and works

Fri 29th November 2019 1500-1800: Engineers will be performing upgrade works at our Sunbury node. To keep our team members safe, these works must be performed during daylight hours. Short interruptions to service can be expected to those surrounding this site for up to 10 minutes during this change window. We apologise for any inconvenience caused.

Recently resolved issues

2019

28th November 2040 EDST ; Our network staff are doing their finest work to re-route around some loss of service issues to an upstream provider. It may take some time for new pathways to overseas sites in particular to stabilise. We thank you for your patience.
4th November 2019 1800 EDST : Engineers are investigating issues with upstream routing. Diverse paths are being utilised to side step upstream issues.
3rd November 2019 : Engineers bypassed a faulty power controller on Nhill.
9th July 2019 0930-1200 : Humevale / Whittlesea node : Brief interruptions to service (2-3 mins) may occur while tower based equipment is replaced. These works are expected to resolve random “dropout” events and improve latency.
2nd June 2019 0800 : Arthurs Creek area : Power controller replaced.
27th May 2019 2330-2359 EST : Engineers will be replacing networking hardware. Outages of up to 15 minutes may be experienced. We apologise for any inconvenience.
27th May 2019 0100-0200 EST : Engineers will be replacing networking hardware. Outages of up to 15 minutes may be experienced. We apologise for any inconvenience.
7th May 2019 9:00pm AEST : Engineers located a switch port which was locked up. A reset resolved the fault. We apologise for any inconvenience caused.
5th April 2019 5:30pm AEDT : We are seeing issues with an upstream connection. We have migrated traffic to an alternate path.
31st March 2019 ; 0000-0600 AEDT : Melbourne DC1 : Migration of upstream carrier links to new equipment
– This may affect customer services depending on location in our network. We advise customers to reboot their router if experiencing any issues after the works timeframe.