December 11, 2017

Service Status

Current Status 

Core network – Melbourne DC1 : OK

Wireless nodes – Major : OK

Wireless nodes – Micro : OK

Wireless nodes – Regional : OK

VoIP (voice) platform : OK

Upstream routing – Domestic : OK

Upstream routing – International : OK

Netflix : OK

YouTube : OK

Spotify : OK


Current known issues

Nil.

Planned outages and works

Nil.

Recently resolved issues

2020

Wed 15th Jan 2020 : At approx 1136am our monitors showed an issue with a 10-gigabit optical fibre feed at NextDC M1. This affected services in Western Victoria and some upstream International Internet traffic. Backup circuits automatically picked up the load until this was resolved at 1320. Resolution involved a tech tracing the fibre path and locating a patch which had been disturbed.
Mon 17th Feb 2020 : At approx 1129am our primary provider for Telstra, International connectivity and phone services experienced a major outage. Our backup provider took over the traffic until resolved at 1259pm.
Sat 4th April 2020 : 1810 EDST : Storm damage is affecting services in the Warrandyte area. Engineers will attend to this as soon as safely possible.
Tue 5th May 2020 1020 EST : Engineers replaced failed equipment affecting Glenburn and Broadford.
Wed 16th September 2020 1300 : Upstream provider issues are affecting our high-speed optical fibre link to Whittlesea. Customers connected through our Humevale node will be experiencing lower speeds and packet loss while our backup link is in operation. We apologise for any inconvenience.
 Thu 29th Oct 2020 0849-1100 EDST : Engineers investigated an outage at our Research node where a fault was found with a network switch. The fault has been resolved and planning underway to replace the unit this weekend.