December 11, 2017

Service Status

Current Status 

Core network – Melbourne DC1 : OK

Wireless nodes – Major : OK

Wireless nodes – Micro : OK

VoIP platform : OK

Upstream routing : OK

Netflix : OK

YouTube : OK

Spotify : OK


Current known issues

Nil.


Planned outages and works

Nil.


Resolved issues

2018

22nd June 1800 AEST : Maintenance was performed at our Humevale facility to replace malfunctioning tower hardware.

12th March 1800 AEDT : An issue had been identified with an element of our Kinglake network. Equipment replaced 11am Tuesday 13th March.

11th January 1115 AEDT : Some customers were reporting intermittent issues accessing HTTPS based content including parts of Apple (iMessage, App Store), ABC iVIEW, Yahoo and certain streaming sites. We reported this to our upstream provider who confirmed issues with certain traffic transiting through Sydney. A successful fix has been applied. We believe this is due to alternate connections being necessary to Asia following the recent failure of the Perth to Singapore submarine cable.