December 11, 2017

Service Status

Current Status 

Core network – Melbourne DC1 : OK

Wireless nodes – Major : Planned maintenance

Wireless nodes – Micro : OK

Wireless nodes – Regional : OK

VoIP (voice) platform : OK

Upstream routing – Domestic : OK

Upstream routing – International : OK

Netflix : OK

YouTube : OK

Spotify : OK

Google : OK


Current known issues

Nil.

Planned outages and works

Wednesday 15th September 2021 1030-1700 AEST : Engineers will perform essential maintenance at our Humevale (Whittlesea) facility. Customers connected to or through this site may experience brief outages. These works must be performed during daylight hours for the health and safety of our crew. We apologise for any inconvenience this may cause you.

Recently resolved issues

2021

9th June 2021 1325 EST : Portions of our network were segmented in response to a flood of broadcast traffic from an upstream network partner. This resulted in a large number of changes to internet traffic paths (routes). We await a post incident review.
Thursday 10th June 2021 : Due to severe weather yesterday and overnight, some node sites remain without mains power. Battery backup has been performing well and we continue to monitor remaining capacity. Crews were dispatched today with generators and change-over batteries.
There may be delays attending to routine enquiries and faults while we manage this situation, we thank you for your patience.
Tuesday 13th July 2021 11:40am – 9:51pm : Degraded service surrounding our Humevale node due to an upstream carrier snapped optical fibre in Thomastown. New cable hauled and spliced.
Fri 23rd July 2021 7:30pm AEST
A power controller located at our Broadford (Mt Hickey) site failed. Engineers replaced the unit.
Tuesday 14th September 2021 1015 AEST : A power surge at our Ivanhoe tower site resulted in a failed power controller. Engineers attended with replacement parts.