December 11, 2017

Service Status

Current Status 

Core network – Melbourne DC1 : OK

Wireless nodes – Major : OK

Wireless nodes – Micro : OK

VoIP platform : OK

Upstream routing : OK

Netflix : OK

YouTube : OK

Spotify : OK

Current known issues

Advice from an upstream provider says :

Current Status: Degraded Performance
Started: 9/4/2018 8:09am (+1000)
Affected Infrastructure:
Components:  Intercapital/International Backhaul Networks
Locations:  Singapore, WA
Update: The cable ship will be loading SMW3 spares in Singapore before standing by at the Singapore Eastern Anchorage for permit approval from the Indonesian authority.
Thereafter, she will sail to Batam, followed by Merak (near fault site in Jakarta) for custom and inward clearance. Expected to arrive at the cable ground on 18 Sep 18 to commence cable repair operations.
The cable repair is expected to be completed on 22 Sep 18, subject to sea and weather conditions.
We will provide further update as soon as we have more information.
Traffic towards Singapore from Australia will continue to be routed from Sydney via Hong Kong until this is rectified.

Planned outages and works


Resolved issues


1st September 2018 0000-0300 AEST : Engineers will be performing network equipment upgrades. Interruptions to customer services will occur while affected equipment is replaced.

22nd June 1800 AEST : Maintenance was performed at our Humevale facility to replace malfunctioning tower hardware.

12th March 1800 AEDT : An issue had been identified with an element of our Kinglake network. Equipment replaced 11am Tuesday 13th March.

11th January 1115 AEDT : Some customers were reporting intermittent issues accessing HTTPS based content including parts of Apple (iMessage, App Store), ABC iVIEW, Yahoo and certain streaming sites. We reported this to our upstream provider who confirmed issues with certain traffic transiting through Sydney. A successful fix has been applied. We believe this is due to alternate connections being necessary to Asia following the recent failure of the Perth to Singapore submarine cable.